A support worker helps individuals with disabilities or other needs live more independent and fulfilling lives. Their role includes assisting with daily activities like meal prep, personal care, and household tasks, while also offering emotional support. They encourage community engagement, help clients develop new skills, and work with other professionals to create personalized support plans. Support workers also advocate for clients, ensuring they have access to services and opportunities. Overall, their goal is to promote independence, dignity, and well-being, while offering compassionate and tailored care.

Yes, you can absolutely request a specific support worker, and we will make every effort to accommodate your request based on their availability. We understand that building a strong, trusting relationship with your support worker is important for your comfort and well-being. If your preferred support worker is unavailable due to scheduling conflicts, illness, or other reasons, we will inform you promptly and discuss alternative options. Our goal is to ensure that your care remains consistent and that you feel supported, so we will work closely with you to find a suitable replacement who matches your needs and preferences. We are committed to maintaining continuity of care, so you never have to feel unsettled by changes in your support.

At Proactive Supports, we understand that care needs can extend beyond regular working hours, including on weekends and public holidays. We offer flexible support services to ensure you receive the assistance you need, regardless of the day. If you require support on a weekend or during a public holiday, simply let us know in advance, and we will do our best to accommodate your request. Our team will work with you to arrange suitable coverage, ensuring that your support worker is available to provide the care you need. We aim to ensure that your schedule and care plan are seamless, even during these times, so you can continue to live independently and comfortably without disruption.

At Proactive Supports, we ensure quality care through regular monitoring, client feedback, and ongoing training for our support workers. We actively seek your input to make sure our services meet your needs, and we regularly assess care to keep it aligned with your goals. Our support workers receive continuous training to stay up-to-date with best practices and ensure they provide the highest standard of care. Open communication is key, and we encourage you to reach out with any concerns or suggestions, so we can keep improving your experience with us.

Yes, at Proactive Supports, we offer a comprehensive range of services to support you across multiple areas of your life. Whether you need help with personal care, household tasks, community engagement, or psychosocial recovery, we can create a personalized support plan to address all of your needs. Our team works closely with you to identify your goals and preferences, ensuring that the support you receive is tailored to enhance your independence, well-being, and quality of life. From assisting with daily living tasks like cooking and cleaning to helping you engage in social activities or providing emotional support, we are here to offer the flexibility and care needed to support you in every aspect of your life.